When one of your employees come to you with an issue ---you can
bet that all the other employees know about it, even in a large company. Most
unhappy employees tend to mull their issue(s) over, and then spread it around
the office for everyone's opinion. Remember to deal with each issue as a
type---in its own category.
Listening
is essential in being in charge of a work force. We all need to use our ears
2/3 of the time and our mouth 1/3 to have better answers and solutions to all
issues.
A business that can boast about production and employees with
positive attitudes is one with savvy owners/managers who uses the emotional
honesty concept.
What
does this mean for your company? It means in lieu of work, time consuming
speculations and conversations on issues prove non-productive. No, you do not
call that employee in and reprimand them. What you do instead is plan a staff
meeting, after you made your list then talk to them about the following:
·
First to start our
meeting today, I should thank my employees who have remained positive in our
working environment because of many issues we are dealing with in our world today.
To name a few, the economy, higher prices at the gas pump, at the grocery
store, no raises this year because we do not want to have a layoff---or have to
downsize our staff.
·
Today we are going to
discuss Emotions in the Workplace. Now, once it was common for businesses to
tell employees to leave your home issues at the door because when you come to
work, we want your full attention.
·
This is extremely
outdated, and what I would like for each of you to do is make a list about what
determines your emotional condition when leaving from home.
·
This could be juggling
babysitters, to having a child sick at home---what do we do about it? Should I
stay home? But I have too much work to do. This equals stress which affects our
emotions and this can lead to fear. Fear we cannot find another babysitter in
time to work. Will I be late for work or can I go to work---will I be fired?
No One Leaves Their
Brain at Home:
We
do not leave our brains at home. Therefore, why should anyone expect you to
leave your emotions there? (It would be wise to will take this opportunity to
discuss their emotional issues in the staff meeting after employees have
prepared their list.)
What
happens next ---the owner/manager is now aware that these valuable employees
come to work with emotional baggage they can solve the issue--- with just a few
words.
No
pressure--no stress. Solve with a few words from manager. And, the other
employees are aware this person has issues also, then feeling more
compassionate with their co-workers as the meeting goes on; and they become
comfortable about sharing their emotional issues.
Attitudes
will change for the better and the employees will feel appreciated because
someone cares about them. Emotional honesty increases production as employees
minds are on their work---not on feeling alone with their issues.
Words are Golden:
When
you have everyone together in a meeting start it out with refreshments, coffee,
tea, etc. cookies, cake or do-nuts. This time a little sugar might help sweeten
the overall environment, and satisfy hunger. (I never took time to eat before I
went to work. Not eating breakfast was my bad habit) so, this will really help,
in keeping everyone's attention.
Because
I can guarantee some employees will be nervous about speaking out in meetings
because they fear retaliation.
These
Golden Words are:
·
Pleasure: Experience a
positive feeling coming to work, and doing the work you enjoy:
·
1.) Leave your desk at
the end of the day in a neat working order.
·
2.) Everyone feel
fortunate because so millions do not have jobs.
·
3.) Smile--it is
contagious--see how many people smile back.
·
Passion: Do you love
what you do? No, then do what you love, or incorporate it into your work, and
keep the momentum going.
·
Trust: Does your staff
trust the company, or your private business? Do they feel secure in working for
your company? It would help if you shared with them any present or future
plans, benefit(s) or bonus they will receive, or that you are working on to get
them. Trust works both ways: Do you have key employees that you trust--most
companies do--but do the other employees feel that same trust?
·
Opportunity:
Employees become stimulated and sparkle with energy because they receive
the opportunity to grow and improve themselves career wise.
·
There's no need to
enroll them in a college course, but you can set up a course of cross-training.
So everyone will eventually know how to work all the office positions.
·
Set up a schedule for
everyone to cross train each employee. When completed, the teacher of that
position will give a test to the trainee, and then the manager receives the
results.
·
And points are given
to that employee for passing. Make the points mean something to everyone. Have
a party after hours.
Then
the company operates smoothly when employees are on vacation or out period.
When
stating to your employees that you have an open door policy please be there to
hear what they have to say. When owners, managers, or supervisor come to work
late constantly you may as well wear a sign that says I don't want to be here
either!
Emotional
Honesty is necessary for productive businesses.
Give
Your Workplace a Grade
What
Grade Would You Give Your Work Place?
· A---Because I
look forward to going to work each day.
· B---Because
it is a good job.
· C---Because
I am not challenged in my job and it is boring.
· D---Because
it is a dead-end job---no raises or promotions
· F---I
would welcome being fired.
© BEPH 2015 All Rights Reserved
PurvisBobbi44 is the sole author of this article and if copied anywhere
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written consent and is strictly prohibited.
