Thursday, September 17, 2015
When one of your employees comes to you with an issue ---you can bet that all the other employees know about it, even in a large company. Most unhappy employees tend to mull their issue(s) over, and then spread it around the office for everyone's opinion. Remember to deal with each issue as a type---in its own category.
Listening is essential in being in charge of a work force. We all need to use our ears 2/3 of the time and our mouth 1/3 to have better answers and solutions to all issues.
A business that can boast about production and employees with positive attitudes is one with savvy owners/managers who uses the emotional honesty concept.
What does this mean for your company? It means in lieu of work, time consuming speculations and conversations on issues prove non-productive. No, you do not call that employee in and reprimand them. What you do instead is plan a staff meeting, after you made your list then talk to them about the following:
· First to start our meeting today, I should thank my employees who have remained positive in our working environment because of many issues we are dealing with in our world today. To name a few, the economy, higher prices at the gas pump, at the grocery store, no raises this year because we do not want to have a layoff---or have to downsize our staff.
· Today we are going to discuss Emotions in the Workplace. Now, once it was common for businesses to tell employees to leave your home issues at the door because when you come to work, we want your full attention.
· This is extremely outdated, and what I would like for each of you to do is make a list about what determines your emotional condition when leaving from home.
· This could be juggling babysitters, to having a child sick at home---what do we do about it? Should I stay home? But I have too much work to do. This equals stress which affects our emotions and this can lead to fear. Fear we cannot find another babysitter in time to work. Will I be late for work or can I go to work---will I be fired?
No One Leaves Their Brain at Home:
We do not leave our brains at home. Therefore, why should anyone expect you to leave your emotions there? (It would be wise to will take this opportunity to discuss their emotional issues in the staff meeting after employees have prepared their list.)
What happens next ---the owner/manager is now aware that these valuable employees come to work with emotional baggage they can solve the issue--- with just a few words.
For instance if an employee needs time to find a sitter--tell them to call in and leave a message with whomever answers the company phones. Then tell the employee to call in when he/she is on the way to work.
No pressure--no stress. Solve with a few words from manager. And, the other employees are aware this person has issues also, then feeling more compassionate with their co-workers as the meeting goes on; and they become comfortable about sharing their emotional issues.
Attitudes will change for the better and the employees will feel appreciated because someone cares about them. Emotional honesty increases production as employees minds are on their work---not on feeling alone with their issues.
Words are Golden:
When you have everyone together in a meeting start it out with refreshments, coffee, tea, etc. cookies, cake or do-nuts. This time a little sugar might help sweeten the overall environment, and satisfy hunger. (I never took time to eat before I went to work. Not eating breakfast was my bad habit) so, this will really help, in keeping everyone's attention.
Because I can guarantee some employees will be nervous about speaking out in meetings because they fear retaliation.
These Golden Words are:
· Pleasure: Experience a positive feeling coming to work, and doing the work you enjoy:
· 1.) Leave your desk at the end of the day in a neat working order.
· 2.) Everyone feel fortunate because so millions do not have jobs.
· 3.) Smile--it is contagious--see how many people smile back.
· Passion: Do you love what you do? No, then do what you love, or incorporate it into your work, and keep the momentum going.
· Trust: Does your staff trust the company, or your private business? Do they feel secure in working for your company? It would help if you shared with them any present or future plans, benefit(s) or bonus they will receive, or that you are working on to get them. Trust works both ways: Do you have key employees that you trust--most companies do--but do the other employees feel that same trust?
· Opportunity: Employees become stimulated and sparkle with energy because they receive the opportunity to grow and improve themselves career wise.
· There's no need to enroll them in a college course, but you can set up a course of cross-training. So everyone will eventually know how to work all the office positions.
· Set up a schedule for everyone to cross train each employee. When completed, the teacher of that position will give a test to the trainee, and then the manager receives the results.
· And points are given to that employee for passing. Make the points mean something to everyone. Have a party after hours.
Then the company operates smoothly when employees are on vacation or out period.
When stating to your employees that you have an open door policy please be there to hear what they have to say. When owners, managers, or supervisor come to work late constantly you may as well wear a sign that says I don't want to be here either!
Emotional Honesty is necessary for productive businesses.
Give Your Workplace a Grade
What Grade Would You Give Your Work Place?
· A---Because I look forward to going to work each day.
· B---Because it is a good job.
· C---Because I am not challenged in my job and it is boring.
· D---Because it is a dead-end job---no raises or promotions
· F---I would welcome being fired.
© BEPH 2015 All Rights Reserved
PurvisBobbi44 is the sole author of this article and if copied anywhere else on the Internet or printed in magazines or books it was taken without written consent and is strictly prohibited.
Wednesday, October 9, 2013
Why experienced loyal employees are quitting their jobs?
Millions of Americans remain unemployed and yet approximately two million Americans quit their jobs each year. While over 32% that are working are pursuing other jobs. What is going on? Could it be appalling bosses and poor management? It is true appalling bosses are costing owners millions.
People are quitting their jobs because of bad bosses or supervisors and poor management. It makes one wonder about what decade this start in? When will companies wake-up to the fact their managers and supervisors should always act professional in all business affairs. This means certified, well-trained with proven skills and experience. And, know how to treat all employees equal, fair, and with respect.
Appalling Bosses (Managers and Supervisors)
The trouble begins when dedicated employees become mistreated for various reasons, the boss is having a bad day, he or she is having marriage problems or etc. He or she raises his/her voice and/or tells an employee: “Not now, I do not have time to talk to you today.” And, this is after informing the employee: “My door is always open, so there is no reason I cannot be informed of issues right away.”
Or, a promised raise that never comes, or if the deserving employee asks for a raise and the boss rudely responds: I would love to give everyone a raise, but it is not possible. The employee did not ask for a raise for everyone, just for him/her. What an unprofessional way to handle a key employee. And this happens all the time by uncaring bosses who do not even try to give this person more money.
A manager or supervisor who walks around the office finding fault and embarrasses the employees, talks in a loud and demeaning voice and slams things around is an unspeakable person to work for or with.
Promises made in staff meetings-- but are never carried through---by the manager or supervisor. A person whose word is not their bond, and soon no one believes them---the boss becomes a bad joke that is not funny when the employees bear the stress from it all.
What the Employee Does Next
What happens next is this loyal employee updates his/her resume’ and starts job searching, and gets snapped up right away. Word in the business world gets around about the brilliant and dedicated employee who’s dissatisfied with their present job; and headhunters are watching out for them, as they have feelers out with people who will report to them.
This happens more often than people think, and working with a self-centered boss who sprouts platitudes just because it sounds great in the staff meeting is a weekly affair. Employees make fun and talk about their boss, but that does not solve the issue.
Millions of dollars are lost because of large turnovers in companies, the new employees need training, but even skilled ones cannot productively replace ones that worked there for years. So, why isn’t this issue nipped in the bud, because the actual owners hear a different story from the managers or supervisors, which is not always the truth.
Owners Responsibilities--- (The Buck Stops Here!)
This leaves the Owner/CEO/President of the company scratching his/her head and feeling powerless. However, to save millions, keep experienced employee, with little turnover, save money on training new people; the owner needs to show up in his/her business when unexpected and conduct his/her own staff meeting.
The business belongs to the owner, therefore, one’s livelihood, it’s their right to inform all the employee of the issues costing the company money, and if any employee needs to speak to their immediate boss and cannot do so, then give them the number to call after work.
And, let them know you are serious about this---and if anyone else puts in their resignation; leave instruction to send it directly to you--- the owner. However, before it gets to this point---call this number after work and we will talk. I will not let my experienced employees walk out the door because of a bad boss or poor management.
Be a hands on owner---and it does not mean every day, but made surprise visits without notice to the managers and supervisors. Show up and visit while the weekly staff meeting is being held. It is sad that when someone’s paid a great salary to conduct and perform as a manager for the owner---they do a dreadful job.
© BEPH 2013 All Rights Reserved
Emotional Honesty is Needed in the Workplace
Workplace Where Professional Attitude and Excellent Behavior Prevails